Refund policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. However, please be aware of the following policy regarding returns and refunds:
 
1. Store Credit Only: All purchases, including products and services, are final. We do not offer refunds under any circumstances. Instead, we provide store credit for eligible returns only.
 
2. Eligibility for Store Credit: Store credit may be issued for items returned within (7 days ) of the purchase date, provided that the items are in their original condition and packaging. Services must also be requested for cancellation within the specified time frame to be eligible for store credit.
 
3. Return Process: To request store credit, please contact our customer service team at andrellastouchcollection@gmail.com. You may be required to provide proof of purchase.
 
4. Exceptions: Certain items may be exempt from our store credit policy due to hygiene or safety reasons. These items will be clearly marked at the point of sale.
 
5. Store Credit Usage: Store credit can be applied towards future purchases made at our store. It is non-transferable and cannot be used for cash or any other form of refund.
 
Thank you for your understanding and support. If you have any questions regarding our No Refund Policy, please feel free to reach out to us.